PC Questionnaire

This questionnaire is to help us improve our processes and add to our knowledge database as we PC’s strive to delight our clients. Thank you for taking the time to fill it out.

Please think about what lessons you have learned as you’ve worked through this particular project. Review the project as a whole as well as analyze various project components.

Date

Name

First Last

Name of School District/School

Did the client say what they didn't like about their old site?

What did they want to accomplish with the new site?

What were the project victories?

Were there any project disappointments or pain points?

Consider the planned return on investment (ROI) as compared to the actual ROI. Do you consider the development of this project a success? Please explain.

Have you received any feedback, negative or positive (especially a good testimonial/quote), from this client that we can share with the development team?

Based on what you learned during this project, what advice do you have that we can pass on to other PC's?

Please think of an experience that occurred during the development of this project, and relate it in "story" form. (It could be for the benefit of our clients or for SW employees/contractors. Positive or negative.) Be sure to include the following:

Time (or place) marker (e.g. "last week," "in Mississippi")
People referenced (better if it's a real name)
Events ("and then")
Business point (purpose of the story)

Story

Name and email of the contacts you worked with on the project

Was one of the above more involved in the project? If so, who?

We Delight Our Clients

Our mission is to delight our clients. This means we are keeping our promises, being trustworthy, and exceeding expectations whenever possible.