PC FAQ’s
This is a compilation of some of the questions PC’s have asked. Of course it’s not a comprehensive list of all the crazy things that might come up, but hopefully it will be a helpful resource for you. Please let the lead PC know if you think of other questions and answers we should add.
Is the Website Accessibility Policy page required for ADA Compliance?
No, it is not a requirement, but it is a good thing to have. We know that everybody would like to do all they can to help the disabled community gain full accessibility to the Internet and all of the great things it has to offer. Adopting a good accessibility policy helps show a commitment to that end.
If a client would like to add a website accessibility policy page to their website, do we charge them to add it?
No. We want to help our clients do a good thing when it comes to having a fully accessible website by creating the accessibility page for them free of charge if they would like it. Assuming they just need a simple page, with a simple form for somebody to be able to file a complaint, it’s just another service we offer and another reason for our clients to love us. (Of course, if they require something complicated, then we will need to get them a quote for the page before proceeding.)
What does a client need to do to add an accessibility policy to their website?
They need to have a board-approved policy. You are welcome to send them these examples if they would like help with it.
Examples:
The “lawyer version”
The “friendlier version”
Do we include landing pages in the website page count?
No, landing pages don’t count in the final count.
What kind of training is available for our clients for things like using the customer support portal, getting things posted to the site, posting messages to the website, etc?
The first email of the end of development sequence you send as soon as the website is ready contains instructions and a video for submitting updates through the CS portal.
If a client wants a fillable PDF, do they usually create it or do we? And if we do it, do we charge them the same price as a form $35?
Yes, we can make it fillable. They have to give us the document as they want it to appear, and we add the form fields to make the fill-in places “fillable.” And yes, it’s $35 per page. We want to take a look at the form first, though, to give them an accurate quote. Some pages are so simple that we won’t charge them for it. But if some of the pages are super complicated, then we might have to charge a little more, or maybe we would charge for the simpler ones just to even it all out.
Who do we send the forms that need to be made interactive to?
Judy does the fillable pdfs. Ellen can help with issues/questions if Judy is not available.
For more information about interactive PDF’s,
If a customer has contracted for 30 pages on a template website and later determine they need 32, do we have to charge them extra for it?
On the template websites, we do have to charge an additional fee for pages beyond the contracted amount. Our template pricing is already bare bones, so we must charge for anything extra. We can throw in a few (up to five) pages in our L3 sites.
What if we know a school has a high Spanish speaking (or other language) population that will probably using the Google Translation button to see the website?
Obviously, we can’t style the site so that every language will style exactly like the English version, but if you know a school will have several parents translating it to a different language, please add a note to the project plan so the development team can check it in both languages. At least then they’ll have the heads up to make sure it looks okay when it gets translated. They’ll do things like change the size of the font so that all of the words show up in the categories and things like that.
Is there a guideline for how many days in advance to schedule the project development meeting so that we are providing ample time to secure a CW and site map for the meeting?
It’s usually a good idea to wait on asking the copywriter. Telling her we have a job for her and then putting her off for a month if the client isn’t responsive really puts her in limbo and also keeps other PCs from being able to use her on other projects. But if you know the client is going to be super-responsive, and you find it works best for you to secure the copy-writer and then set your meeting, that’s fine. Please do what works for you.
Do we have a best practice guideline for the top navigation categories?
You can show them some of our most recent websites to help you begin the conversation. Another helpful option might be to copy one of the site maps at the top of one of our templates on the Google Drive.
Should I assign the proofers at the beginning of the project or wait until the task is just about ready to start?
If you do it when you assign the copy-writer, you won’t have to remember to do it later. You don’t have to worry about getting the proofer’s “ok” to give them the assignment; just use the project tracking sheet and try to spread it out. If there is a problem when it finally comes due, the assigned proofer will let you know, and you can make adjustments then if you need to.
Who is responsible for sending the welcome e-mail to the client? Is this done via Infusionsoft so that we can see if it has been sent/opened?
The PC is responsible for sending the e-mail from her SW e-mail address. It’s a way to introduce yourself, let the client know you will be the person who will be working with them during the entire development project, and give them your direct e-mail address.
What should I do if the new logo the client wants to use on their new website is very poor—either in quality or design?
Ask the client if they will consider allowing us to improve it. If so, we can have our logo person take a look at it and give her advice about what she can do to improve it and how much it would cost.
A friend is asking about our services for their business. Where can I get information about that?
We have a website specifically for business websites called LocalBiz Webmasters. The site does need to be revamped, but the basic information is good. You can either get the info off of the site and pass it on or send the client to this website. We will be redoing the site in the near future.
Do you ever send the prototype to more than one person at the school/district?
Yes, although it is preferable to have one point of contact at the school/district, if the client has requested it, you can add multiple “send to” e-mail addresses to the Infusionsoft e-mail and send the prototype to more than one contact.
Is the price we charge to develop interactive or online forms a one-time fee? If they need to make a change in the form down the line, will they be charged for it again?
Making an interactive form ADA compliant is a bit complicated, and it isn’t a quick and easy process to update an old form, so we’ll have to look at it on a case by case basis to determine what to charge to update/change existing interactive forms.
How do we give clients access to their own site Google Analytics?
If a client wants access to their Google Analytics, we can give it to him/her. The client would need to provide a user e-mail that is registered in Google accounts (such as a Gmail e-mail address). Then contact Rita to add them and send them the instructions.
The site is deep in development, and the client just sent me some more info. At what point do I begin putting client site info through the CS portal instead of giving it to the development team?
Check with a development team manager to see what they would prefer. It may depend on where they are in a project (or who is working on it).